Problem:
Financial instution Q had a promotional offer on their card. But this promotional offer was not needed. But the original agreement did not allow for the termination of the benefits.
Solution:
When the users in the program has to apply for a new card, either due to loss of card (because the address change for the card is separate from the rest of the account). Simply force them to reapply under new terms and conditions.
Problem solved.
The user will not know what hit him until he reports that he didn't see the card in the mail (reporting it stolen). Then "You must reapply" appears on the screen.
No comments:
Post a Comment