Talk to the boss

So, the saga continues with the car insurance company.

This time, a month later, the cheque for damage to the car still hasn't arrived. Call back, and the insurance agent does not respond. Finally, I reach his boss (extension in his answering machine). The boss checks and tells me that it hasn't been mailed yet. I demand that he send it to me, and he politely agrees.

So, apparently the message "... if this is an emergency, you can reach my manager..." was a "... if you ever want your check, call this number...", and I can't sue them for the delay because, well, they left a message with instructions.

sheesh!